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FAQ

Service

FAQ

FAQ

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What are your main products?

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We mainly produce and sell fastener products, like hex bolts and nuts, hex cap screw bolts, hex flange bolts, hot-dip galvanized hex bolts, electro-galvanized hex bolts, Teflon(PTFE) plated hex bolts, Dacromet hex bolts, Cadmium plating bolts and nuts, screws, threaded rods.
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What is the delivery time of your products?

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For existing products can be shipped within 3~5 days after we receive payment. In general, the delivery time of our product is about 15~20 days (3~5 days for sample order), customized product will be delivered as the negotiation with our clients.
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What is your payment method?

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T/T or L/C. 30% deposit is paid in advance before production, and the 70% balance payment is paid before delivery. For orders with a total amount of less than USD 1,000, we recommend paying 99.999% in advance to reduce bank charges.
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How can I get samples?

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Our samples are always available. You can call us or send us an email. Our sales team will help you deal with it within 24 hours.
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Are you a manufacturer, trading company or a third party?

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Firstly, we are a manufacturer. Secondly, we are a factory with experience in foreign trade.
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Where is your factory located?

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Our factory is in Ningbo, China. Ningbo port is very close to us.
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About the after-sale service, how can you solve the problems occurred of your overseas customer in time?

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Under normal use, the warranty of our products are normally 12 months, during this period, we will arrange the international express immediately, to make sure the replace parts to be delivered as soon as possible.
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How can I get the after-service?

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Our products are quality guaranteed. We will send you the spare parts if the problems caused by us. If it is the men-made problems, we also send the spare parts, however it is charged. Any problem, you can send email or call us directly.
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Where is your product used?

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Fasteners are widely used in energy, shipbuilding, electronics, electrical appliances, transportation, machinery, chemical industry, metallurgy, mold, hydraulic pressure, aerospace and other industries.
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l don't know what kind of the product I need, what should I do?

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Just take it easy. We have produced and sold fasteners for more than 20 years. So we can suggest the most suitable product to you. Or you can send us your product parameters and drawings, and our technicians will recommend products to you.
< 12 > 跳转到 页
Q What are your main products? 2023-03-28 10:40:03.674
A
We mainly produce and sell fastener products, like hex bolts and nuts, hex cap screw bolts, hex flange bolts, hot-dip galvanized hex bolts, electro-galvanized hex bolts, Teflon(PTFE) plated hex bolts, Dacromet hex bolts, Cadmium plating bolts and nuts, screws, threaded rods.
Q What is the delivery time of your products? 2023-03-28 10:39:48.674
A
For existing products can be shipped within 3~5 days after we receive payment. In general, the delivery time of our product is about 15~20 days (3~5 days for sample order), customized product will be delivered as the negotiation with our clients.
Q What is your payment method? 2023-03-28 10:39:32.748
A
T/T or L/C. 30% deposit is paid in advance before production, and the 70% balance payment is paid before delivery. For orders with a total amount of less than USD 1,000, we recommend paying 99.999% in advance to reduce bank charges.
Q How can I get samples? 2023-03-28 10:39:15.172
A
Our samples are always available. You can call us or send us an email. Our sales team will help you deal with it within 24 hours.
Q Are you a manufacturer, trading company or a third party? 2023-03-28 10:38:59.827
A
Firstly, we are a manufacturer. Secondly, we are a factory with experience in foreign trade.
Q Where is your factory located? 2023-03-28 10:38:43.851
A
Our factory is in Ningbo, China. Ningbo port is very close to us.
Q About the after-sale service, how can you solve the problems occurred of your overseas customer in time? 2023-03-28 10:38:27.995
A
Under normal use, the warranty of our products are normally 12 months, during this period, we will arrange the international express immediately, to make sure the replace parts to be delivered as soon as possible.
Q How can I get the after-service? 2023-03-28 10:38:15.313
A
Our products are quality guaranteed. We will send you the spare parts if the problems caused by us. If it is the men-made problems, we also send the spare parts, however it is charged. Any problem, you can send email or call us directly.
Q Where is your product used? 2023-03-28 10:38:01.711
A
Fasteners are widely used in energy, shipbuilding, electronics, electrical appliances, transportation, machinery, chemical industry, metallurgy, mold, hydraulic pressure, aerospace and other industries.
Q l don't know what kind of the product I need, what should I do? 2023-03-28 10:37:44.575
A
Just take it easy. We have produced and sold fasteners for more than 20 years. So we can suggest the most suitable product to you. Or you can send us your product parameters and drawings, and our technicians will recommend products to you.
< 12 > 前往 页
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.com

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